A Quality Youth Justice System Is Supported By An Effective Case Management System

Although there has been much debate about how it is implemented, case management is most often described as a 8.1.1 process to coordinate the often diverse and complex roles and responsibilities organisations have with a client. Elizabeth Moore defines it as: ’A set of logical steps and a process of interaction within a service network which assure that a client receives needed services in a supportive, effective and cost efficient manner...that it is viewed, not simply as a set of practices, but a system of intervention within its specific context, with objectives, ideology, functions and structures‘.1